Learning, Service & Excellence

Formerly a Trust & Safety manager and Hybrid Learning Consultant in Meta, I ensured safety on the various platforms while also initiating and managing large and business critical training programs across the organisation while embedded in the largest social media organisation in the world.

I supported reductions in leakage, business compromise efforts as well as creating engaging content and initiatives to improve the efforts of both our internal teams, but also our external contractors and partner organisations. Throughout 4.5 years directly and indirectly with Meta, my focus was on creating a safer platform for consumers as well as businesses and clients.

In my Vodafone role I trained and managed customer service and sales teams from on-boarding right through to progressing within the company. During this time I guided over 600 people directly with hundreds more in outsourced partners and off-site offices.

Using 10+ years of sales and customer services, I helped the teams there achieve exceptional goals and new levels of customer satisfaction. Certified in professional training skills, I refined my ability to take complex information and processes and deliver them in fun and accessible ways.